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Our team developed a chatbot design to facilitate internal communication between agents and CSOs. Initially, the chatbot was built as a standalone project, with all packages designed to function offline. The client was expected to extract and implement specific components into their project.
However, we encountered two major challenges:
Given these challenges, we tackled the complexities head-on and committed to delivering a solid solution that met their needs.
We adopted a structured approach that maintained clarity and alignment throughout the project lifecycle To develop the chatbot and meet the client’s requirements.
We started by conducting a detailed review of the client’s needs and expectations for the chatbot. Although faced with challenges, we aimed to gather insight to shape the project. The phase involved understanding the intended use cases and exploring how the chatbot would integrate with the client’s internal team processes.
Our design team created a standalone chatbot with modular components for easy extraction and incorporation into the client’s system. We used an iterative approach, continuously testing functionalities to meet performance benchmarks.
Quality assurance was a key focus throughout the process. With limited feedback, we conducted rigorous internal testing to guarantee the chatbot’s stability, usability, and scalability.
This module is designed for general users, such as employees or staff members, engaging with the system. It provides a simple, intuitive interface where agents can:
The focus of this module is to simplify the interaction between agents and the system while supporting clear communication with CSOs.
Designed for managing customer inquiries and services, this module allows CSOs to:
This module aims to improve collaboration between CSOs and agents, ensuring smooth internal communication and efficient service management.
Supervisors can monitor the performance of agents and CSOs, review interaction logs, and adjust workloads as needed. This module provides reporting features to help supervisors maintain productivity and service quality.
The SuperAdmin module provides top-level administrators with complete control over the platform. SuperAdmins can configure system settings, manage user roles, oversee activity across all modules, and verify that the system aligns with organizational policies. The module includes detailed analytics for assessing system performance and user activity, supporting high-level decisions on resource optimization and strategic improvements.
Contact us to discuss your project! +923133377434
